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Privacy Policy

Privacy Policy & Website Terms for Guided Independence LLC
Last Updated: November 16, 2025

 

Who We Are

Guided Independence LLC (“we,” “us,” “our”) provides education, coaching, and wellness-focused services to help adults, especially older adults, stay active, safe, and independent.

 

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us online.

By using this website, you agree to the terms of this Privacy Policy and the Website Terms below.

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Information We Collect

We collect information in two main ways:

1. Information You Provide Directly

We may collect personal information when you:

  • Fill out a contact form

  • Request a consultation or service

  • Sign up for a newsletter, group, or event

  • Download resources or digital content

  • Communicate with us by email, phone, or through the website

This may include:

  • Name

  • Email address

  • Phone number

  • City or general location

  • Information you choose to share about your goals, lifestyle, or needs

We do not ask you to share detailed medical records through this website.

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2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type and device type

  • Pages you visited and the time spent on them

  • How you found our site (for example, through a search engine or link)

This may be collected using cookies and similar technologies.

 

How We Use Your Information

We use the information we collect to:

  • Respond to your messages, questions, and requests

  • Schedule and manage coaching or consultations

  • Provide resources, updates, and information you request

  • Send newsletters or educational content (if you sign up to receive them)

  • Improve our website, services, and content

  • Maintain the security and proper functioning of the website

  • Comply with legal obligations, if required

We do not sell your personal information.

 

Legal Bases for Processing (EU/UK Visitors)

If you are located in the European Union or the United Kingdom, we process your personal information under one or more of the following legal bases:

  • Your consent, for example when you sign up for emails or groups

  • Legitimate interests, such as improving our services and responding to inquiries

  • Contract, when we need your information to provide services you request

  • Legal obligations, when we must comply with the law

 

Sharing Your Information

We may share your information with trusted third parties that help us run our business and website, such as:

  • Website hosting and platform providers (e.g., Wix)

  • Email and scheduling tools

  • Payment processors (if you purchase services online)

  • Other service providers who assist us with operations

These third parties are only given the information necessary to perform their services and are expected to protect your information.

We may also share information if required:

  • To comply with a law, regulation, legal process, or government request

  • To protect our rights, safety, or property, or that of others

We do not sell or rent your personal information.

 

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Help the site function properly

  • Remember your preferences

  • Understand how visitors use the site

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. Some features of the website may not work properly if cookies are disabled.

 

Data Retention

We keep personal information only as long as needed for:

  • Providing services and resources you request

  • Maintaining business and financial records

  • Meeting legal, tax, or reporting requirements

When information is no longer needed, we may delete it or anonymize it.

 

Data Security

We use reasonable measures to protect your information, including:

  • Using secure platforms and tools

  • Limiting access to personal information to those who need it for work purposes

  • Encouraging good password and account security practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information as best we can.

 

Your Choices & Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we have about you

  • Ask us to update or correct your information

  • Ask to be removed from marketing or email lists

  • Request deletion of certain personal data (subject to legal or business requirements)

To exercise these rights, please contact us at: Chunter@guidedindependence.org

You can also unsubscribe from newsletters or marketing emails at any time by using the “unsubscribe” link in those messages.

 

Email Communications & Marketing

If you sign up for newsletters, updates, or group communications, we may send you:

  • Educational materials

  • Tips and resources related to wellness and aging well

  • Information about programs, events, or services

You can opt out at any time by:

 

Children’s Privacy

This website and our online services are intended for adults. We do not knowingly collect personal information from children under 13 years of age (or under 16 where applicable).

If you believe a child has provided personal information through our website, please contact us so we can delete it.

 

Health & Professional Disclaimer

The information on this website, as well as in our classes, blogs, downloads, and coaching, is for educational and general wellness purposes only.

  • It is not medical advice.

  • It does not replace care from your physician, therapist, or other licensed healthcare provider.

  • You should always consult your healthcare provider before making changes to your exercise, diet, medication, or treatment plan.

 

Occupational Therapy & Scope of Services

The owner of Guided Independence LLC is a Certified Occupational Therapy Assistant (COTA/L). However:

  • Services provided through Guided Independence LLC and this website are not formal occupational therapy services.

  • We do not provide diagnosis, skilled therapy interventions, or documentation for insurance or medical billing through this site.

  • Our role is to provide education, coaching, general safety and wellness guidance, and support for healthy lifestyle habits.

If you need occupational therapy, physical therapy, nursing, or medical care, please contact your healthcare provider or emergency services when appropriate.

 

Coaching, Outcomes & Results Disclaimer

Results from coaching, education, and wellness programs vary from person to person.

  • We cannot guarantee specific outcomes such as improved balance, weight loss, or prevention of falls.

  • Your progress depends on many factors, including your health, lifestyle, environment, and level of participation.

We encourage you to use our information as one part of a broader plan that includes your healthcare providers and support network.

 

Links to Other Websites

Our website may contain links to other websites or resources. These are provided for information and convenience.

  • We are not responsible for the content, privacy practices, or policies of those external sites.

  • We encourage you to review the privacy policies and terms of any third-party sites you visit.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Significant changes may also be highlighted on the website.

Your continued use of the website after changes are posted means you accept the updated policy.

 

Website Terms & Conditions

In addition to the Privacy Policy above, these Terms & Conditions govern your use of this website.

By using this site, you agree to these terms.

Intellectual Property

Unless otherwise stated:

  • All content on this site, including text, graphics, logos, photos, PDFs, downloads, and other materials, is the property of Guided Independence LLC or used with permission.

  • You may view, download, and print content for your personal, non-commercial use.

  • You may not copy, reproduce, sell, distribute, or modify our content without written permission.

 

Acceptable Use

You agree not to:

  • Use this site for any unlawful purpose

  • Attempt to gain unauthorized access to the website or its systems

  • Upload or transmit any malicious code, viruses, or harmful material

  • Harass, abuse, or harm others through any contact forms or communication channels

We reserve the right to restrict or terminate access to anyone who misuses the website.

 

No Warranty

This website and its content are provided on an “as is” and “as available” basis.

We do not make guarantees or warranties, express or implied, about:

  • The accuracy, completeness, or reliability of the content

  • The suitability of the information for your specific situation

  • The website being error-free or uninterrupted

You use the website at your own risk.

 

Limitation of Liability

To the fullest extent permitted by law, Guided Independence LLC and its owner shall not be liable for any:

  • Direct, indirect, incidental, consequential, or special damages

  • Losses or injuries that may result from your use of the website, information, or services

This includes, but is not limited to:

  • Misinterpretation or misuse of information

  • Injuries related to exercises, home changes, or lifestyle changes you choose to make

  • Technical issues or interruptions with website access

Always consult your healthcare provider and use your best judgment when applying any information.

 

Indemnification

You agree to indemnify and hold harmless Guided Independence LLC and its owner from any claims, damages, losses, or expenses (including attorney’s fees) arising out of:

  • Your use of the website or services

  • Your violation of these Terms & Conditions

  • Your misuse of any information or resources provided here

 

Governing Law

These Terms and this Privacy Policy are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-law principles.

Any disputes arising from or relating to this website shall be handled in the appropriate courts located in Ohio, USA.

 

Contact Us

If you have any questions about this Privacy Policy, Website Terms, or how your information is handled, please contact us:

Guided Independence LLC
Email: Chunter@guidedindependence.org
Phone: 937-371-5419

We will do our best to respond in a timely and helpful manner.

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